Your Income Protection Claim

Before you begin...

When you are off work due to illness or injury, we understand the value of an efficient and quick claim decision. Reading through and following the steps below will help us review your claim and process it as quickly as possible.


  • Please ensure you answer all questions. If the question is not relevant, then please answer ‘not applicable’.
  • Please ensure that you understand the wait period on your plan before submitting this form, as we will not pay your claim until after this period. If you do not know your wait period, you can find it in your plan documents or by clicking here.
  • If you are within the first 7 days of your incapacity and are self-certifying, but cannot provide a medical certificate, we will automatically generate a self-certification for this period. This will be kept on your records; you can request a copy of your self-certification once this form has been submitted.
  • If you are currently on maternity leave or have recently returned from maternity leave, please contact the claims team on [email protected] before filling out this form.
  • Please do not give false, fraudulent or incomplete information.
  • Please do not provide illegible documentation or difficult to read answers. Doing this will cause delay in the assessment of your claim.

In order to complete this application, you will need the following:

  • A copy of your passport or driving licence.
  • After the 7th day of your incapacity you will need medical evidence and we will require you to supply us with a Med3 certificate from your GP. You will be able to upload this at the end of the form submission.
  • If you are self-employed, you will need your:
    - Professional accounts
    - Self-assessment tax submissions for the last 3 years.
  • If you are employed, you will need your:
    - Last two months payslips
    - Most recent P60.

Once you have all of this information to hand, please press ‘get started’.

How we process your claim

We will try to process all income protection claims as quickly as possible, however, failure to carry out the above steps will lead to your claim being delayed or possibly declined. Once we have received all your information, a claims handler will review your submission.

Please note, as part of the claim process, we may require your medical records and our claims handler will contact your doctor for further information. When all the information has been received, we will be in touch to confirm the outcome of your claim.