Help & support

There are a few ways you can find out what your up to date value is:

1) You can call our Member Services team on 0800 526 249 and they will be happy to answer any questions you may have about your plan

2) Each year you will receive an Annual Bonus Statement for your Young Saver Plan or Junior Money Maker and for Junior ISAs you will receive a Quarterly Bonus Statement every three months, which outlines the activity on your plan and indicates the total amount that has been saved to date.

3) To find out the value of your child’s Junior ISA, you can simply log into your account online.

Yes, you’re able to manage your child’s plan by logging in here.

You can change how much you contribute to your child’s Junior ISA, provided you stay within the maximum limits. As well as being able to start, stop, raise and lower your premiums, with our Junior ISA you can also add in one-off lump sums if you want to. 

You can add one-off payments to your child’s account when you like. You can do this by sending an online request, or by contacting our Customer Services department on 0800 526 249.

As long as your plan is up to date, we will typically pay out the money that you have invested 5-10 working days after we have all the necessary documentation to make the payment, such as your child’s bank account details. We will also contact you regarding this, before your child’s 18th birthday. 

We’ll contact you to discuss payment options prior to the maturity of the plan.

Money invested with Shepherds Friendly is paid to the child for whom you have been saving. Money can be transferred by BACS directly into a bank account or can be sent to the child as a cheque.

If they have a Junior ISA then you can request for the money to be transferred into our adult Stocks and Shares ISA. There is no charge for this, and they will then be able to set up payments into the account to suit them.

No. The money can only be paid out to the child. However we can send a cheque, which will be made payable to the child for whom you have been saving. We will however need some notice of this is what you would prefer.

The money you have invested will be held until the child who you are saving for turns a minimum of 18 years old. There are some exceptional circumstances and these can all be found in the Terms & Conditions included with the plan document.

It’s quite straightforward. All you need to do is call our Customer Services team on 0800 526 249 or email [email protected] and we’ll do the rest.

For the Junior ISA there is no regular payment required, so you can choose to reduce or cancel your monthly payment.

We accept changes of home address over the phone from the plan holder, or the registered contact of a Child Trust Fund or Junior ISA.

There is an annual management charge of 1.5% which is deducted from the investment growth prior to bonuses being declared. This covers our expenses, as well as the cost of administering and managing the investment.

Junior ISA

You have 30 days from the date your open your account in which to cancel the Junior ISA and your money will be returned. If you cancel within the 30 days you will be treated as though you had not used the child’s Junior ISA allowance and would be able to subscribe to another Junior ISA in the current tax year.

After the 30 days, the Plan becomes a valid Stocks and Shares Junior ISA and cannot be cancelled. If payments are stopped, the Junior ISA would be left dormant until the child reaches the age of 18 or it is transferred to another Provider. The amount subscribed is a gift to the child and cannot be repaid if you change your mind after 30 days.

To cancel within 30 days of opening your plan please email our Member Services Team on [email protected] with your full name and plan number.

Junior Money Maker

If you want or need to stop paying your premiums, you should contact us as quickly as possible to discuss what options are available to you.

After three successive missed premiums no sickness benefit can be claimed and we will no longer accept payments into the plan.

Any money invested is done so on behalf of the child therefore if the plan is surrendered the proceeds will be made payable to the child.

To cancel your plan or ask for your surrender value please email our Member Services Team on [email protected] with your full name and plan number. Please read the Junior Money Maker Key Information Document for more information.

Please note: If you stop paying premiums during the early years, the value of your Junior Money Maker could be less than you have paid in.

Young Saver Plan

If you want or need to stop paying premiums, you should contact us as quickly as possible to discuss what options are available to you.

After three successive missed premiums no sickness benefit can be claimed and we will no longer accept payments into the plan.

Any money invested is done so on behalf of the child therefore if the plan is surrendered the proceeds will be made payable to the child.

You are able to withdraw up to 25% of the value of the fund when the child reaches age 11 to help with the costs of sending them to school, but any other money will remain invested until the plan matures.

To cancel your plan or ask for your surrender value please email our Member Services Team on [email protected] with your full name and plan number. Please read the Young Saver Plan Key Information Document for more information.

Please note: If you stop paying premiums during the early years, the value of your Young Saver Plan could be less than you have paid in.