A message from our Senior Independent Director
As Senior Independent Director, one of my responsibilities is to help ensure that the Board continues to act in the best interests of our members. So, it is my pleasure to listen to feedback or concerns you may have about Shepherds Friendly and, in particular, concerns about the way the Society is governed or the way the Board carries out its responsibilities.
I am responsible for appraising our Board Chair’s performance by listening to the views of other Directors, our people and members and providing honest, constructive feedback. I am also the Whistleblowing Champion for the Society, empowering our staff to challenge anything they believe is wrong or that may go against our members’ best interests.
Having been on the Board since 2022, I am proud of the commitment and enthusiasm shown by our staff to provide the very best experience for all our members. In order for us to do this and to remain true to our promises, we always need to listen to the feedback and opinions of those at the heart of our business: you, our members.
If you would like to talk to us about your policy, a claim, our service, want to make a complaint, or simply have a question about Shepherds Friendly, please visit our Help & Support page to find out the best way to get in touch.
You may wish to contact me directly if you have a concern about the governance of the Society, the Board or its Chair, or if there is a significant matter which you believe cannot appropriately be raised through the Society’s usual channels. The Senior Independent Director does not normally investigate or determine individual member complaints, which are dealt with through our complaints process.
Shepherds Friendly is a mutual, which means that it is owned by and run for our members, so your views are important to me and the rest of the Board. If you would like to contact me about a matter appropriate for the Senior Independent Director, please email yourvoice@shepherdsfriendly.co.uk.
Yours sincerely,
Alison McKinna
Senior Independent Director
Board Diversity Policy
The Society recognises and values the benefits of having a diverse Board. For more details click the link below.