Call us
0800 526 249
Send us an email
[email protected]
Write to us
Shepherds Friendly,
Haw Bank House, High Street,
Cheadle, Cheshire, SK8 1AL

Opening hours

Monday9.00am – 5.00pm
Tuesday9.00am – 5.00pm
Wednesday9.00am – 5.00pm
Thursday9.00am – 5.00pm
Friday9.00am – 4.00pm
Please be advised that outbound calls from our Member Services team may be made from 0161 428 1212.

Need additional support?

Ensuring fairness is simply part of what we do and we’re proud to have such a varied membership. We understand that each member has different needs and that circumstances can change. If you need any additional support from us, simply contact our Member Services team and we’ll do what we can to assist you. We’re here to help with zero judgement and you will always be treated as an individual.

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Making a complaint

We value our members and take any complaint very seriously. We view a complaint as an opportunity to identify how we can improve the service we provide to our members.

When things go wrong

If you are reading this and you have a complaint, something may have gone wrong. 

Each complaint is investigated thoroughly and fairly, so our members can receive a full and considered response. If you do need to make a complaint with us, here is some more information about how to do this and what you should expect.   

How to make a complaint

In the first instance, please get in touch and let us know what has happened by telling us:

  • Exactly what has gone wrong, and how and when it happened
  • Your name, address, and contact phone number
  • Your plan details (if applicable)
  • What you would like us to do to put things right
How to contact us

If you would like to get in
touch by telephone please call 0800 526 249

If you would like to get in touch by email you can send all your details to [email protected]

If you would like to make a complaint in writing, please send a letter to us at:

Member Complaints:
Shepherds Friendly Society,
Haw Bank House, High Street,
Cheadle, Cheshire SK8 1AL