Phone
Call us
0800 526 249
Phone
Send us an email
[email protected]
Phone
Write to us
Shepherds Friendly,
Haw Bank House, High Street,
Cheadle, Cheshire, SK8 1AL

Opening hours

Monday9:00am – 5:00pm
Tuesday9:00am – 5:00pm
Wednesday9:00am – 5:00pm
Thursday9:00am – 5:00pm
Friday9:00am – 4:00pm
WeekendClosed
Please be advised that outbound calls from our Member Services team may be made from 0161 428 1212.

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Making a complaint

We value our members and take any complaint very seriously. We view a complaint as an opportunity to identify how we can improve the service we provide to our members.

When things go wrong

If you are reading this and you have a complaint, something may have gone wrong. 

Each complaint is investigated thoroughly and fairly, so our members can receive a full and considered response. If you do need to make a complaint with us, here is some more information about how to do this and what you should expect.   

How to make a complaint

In the first instance, please get in touch and let us know what has happened by telling us:

  • Exactly what has gone wrong, and how and when it happened
  • Your name, address, and contact phone number
  • Your plan details (if applicable)
  • What you would like us to do to put things right
How to contact us

Telephone:
If you would like to get in
touch by telephone please call 0800 526 249

Email:
If you would like to get in touch by email you can send all your details to [email protected]

Post:
If you would like to make a complaint in writing, please send a letter to us at:

Member Complaints:
Shepherds Friendly Society,
Haw Bank House, High Street,
Cheadle, Cheshire SK8 1AL