Please note: Due to COVID-19 our team is now working remotely and experiencing more telephone and postal enquiries than usual. For your convenience, we recommend you email [email protected]. Find out more.

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Coronavirus (COVID-19) – What are we doing to support our members?
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Novel Coronavirus (COVID-19) Member Update

05 Aug, 2020 by Lyba Nasir

We understand that, as the situation continues to change, our members might have more questions than usual. Our team is here to help resolve any queries you may have about your plan.

Find out some of the changes we’ve made and what we have been doing to ensure we’re there to help and support our members.

We talked to our Member Services Team Leader, Val Brookes, about her 28 years with Shepherds Friendly

04 Aug, 2020

Meet the Team: Val Brookes, Member Services

As a mutual society founded over 190 years ago, making sure the needs of our members are met is our top priority. We sat down with our Senior Member Services Team Representative, Val Brookes, to talk about how her role has developed during her 30 years with Shepherds Friendly!

Cover customer care winners

15 Jul, 2020

COVER Customer Care Awards 2020: Celebrations for Shepherds Friendly

The Shepherds Friendly team is celebrating; we’ve won an award from the respected COVER Customer Care Awards 2020! We’re thrilled to announce that we were revealed as the winners of the Customer Service Above and Beyond category at the virtual ceremony.

These industry-wide awards aim to “celebrate the best examples of excellent customer service shown by providers operating within life, protection and health insurance”. We were in good company; other winners included the likes of Royal London, AIG Life UK and Zurich.

mental health and wellbeing week

18 May, 2020

Putting Wellbeing First: Mental Health Awareness Week 2020

Shepherds Friendly recognises the importance of supporting the mental and physical wellbeing of both our members and staff. As such, we are pleased to share that we now have a dedicated Mental Health Champion for the business. As part of Mental Health Awareness Week 2020, we are also running a socially distant Mental Health and […]

Shepherds Friendly staying connected while working from home

06 May, 2020

How Our Team is Staying Connected While Working from Home

The profound effect that COVID-19 is having on our daily lives is indisputable. Like many companies throughout the world, Shepherds Friendly has made the switch to remote working. This is a decision that was made in order to protect the wellbeing of our staff and maintain the service we provide to our members. However, for […]

Cover excellence awards shepherds friendly

24 Jul, 2020

COVER Excellence Awards 2020: Multiple Shortlist Mentions for Shepherds Friendly

Even though we’re still celebrating our win at the COVER Customer Care Awards 2020, we have more brilliant news to share with you. We’ve been shortlisted in four categories for the COVER Excellence Awards 2020, including an individual nomination for a member of our Business Development Team. The COVER Excellence Awards focus on businesses that […]

Nivo Shepherds Friendly Lady on Mobile Phone

13 Jul, 2020

Shepherds Friendly and Nivo: Making Life Easier for New Members

Shepherds Friendly has partnered with instant messaging app Nivo – making it easier and quicker for new members to share their important documentation with us. We’ve introduced the use of the Nivo app in order to make the application process smoother and more convenient for our members. Instead of having to copy and post your […]

Women in Finance Charter pledge for Shepherds Friendly

23 Jun, 2020

Shepherds Friendly Officially Part of the Women in Finance Charter

After signing up to HM Treasury’s Women in Finance Charter last year, we are now thrilled to announce that we have been officially included in the updated list of signatories, published today. As a mutual, we are committed to our values which focus on members and our staff. One of our core principles is that […]

2.6 challenge - Shepherds Friendly Staff

14 May, 2020

The 2.6 Challenge: The Shepherds Friendly Team Gets Creative for Seashell Trust

We recently shared that Shepherds Friendly would be taking on the 2.6 Challenge in support of our nominated charity, Seashell Trust. Well, our team didn’t disappoint; staff rose to the challenge and found some creative (and socially distant) ways to raise funds for this deserving cause. The 2.6 Challenge is a new initiative from the […]

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0800 526 249

to talk to our friendly Member Services team

Income Protection

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Apply for a Shepherds Friendly plan online and get a Love2Shop voucher code worth up to £50* once you’ve made your first payment into the plan

Apply for a Shepherds Friendly plan online and get a Love2Shop voucher code worth up to £50*

You can redeem this online with hundreds of retailers...

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Over 50s Life Plan

Now improved so it pays out an even bigger guaranteed cash lump sum

Child Trust Fund Unit Price

£2.3969 as at 20th July 2020

Please note: this price fluctuates daily.