Call us
0800 526 249
Send us an email
[email protected]
Write to us
Shepherds Friendly,
Haw Bank House, High Street,
Cheadle, Cheshire, SK8 1AL

Opening hours

Monday9:00am – 5:00pm
Tuesday9:00am – 5:00pm
Wednesday9:00am – 5:00pm
Thursday9:00am – 5:00pm
Friday9:00am – 4:00pm
Please be advised that outbound calls from our Member Services team may be made from 0161 428 1212.

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Making a complaint

We value our members and take any complaint very seriously. We view a complaint as an opportunity to identify how we can improve the service we provide to our members.

When things go wrong

Shepherds Friendly Society greatly values its members and aims to provide the very best products and services. If you are reading this and you have a complaint, something may have gone wrong.

We take all complaints very seriously and investigate each one thoroughly and fairly so we can give each member a full and considered response. We would like to explain how we respond to your complaint, and what you can expect us to do if you complain.

How to make a complaint

In the first instance please let us know what has happened by telling us:

  • Exactly what has gone wrong, and how and when it happened
  • Your name, address, and contact phone number
  • Your plan details (if applicable)
  • What you would like us to do to put things right
How to contact us

If you would like to get in
touch by telephone please call 0800 526 249

If you would like to get in touch by email you can send all your details to [email protected]

If you would like to make a complaint in writing, please send a letter to us at:

Member Complaints:
Shepherds Friendly Society,
Haw Bank House, High Street,
Cheadle, Cheshire SK8 1AL