Before you begin…
When you are off work due to illness or injury, we understand the value of an efficient and quick claim decision. Reading through and following the steps below will help us review your claim and process it as quickly as possible.
Important things to consider
- Please ensure you answer all questions. If the question is not relevant, then please answer ‘not applicable’.
- Please ensure that you understand the wait period on your plan before submitting this form, as we will not pay your claim until after this period. If you do not know your wait period, you can find it in your plan documents or by clicking here.
- If you are within the first 7 days of your incapacity and are self-certifying, but cannot provide a medical certificate, we will automatically generate a self-certification for this period. This will be kept on your records; you can request a copy of your self-certification once this form has been submitted.
- If you are currently on maternity leave or have recently returned from maternity leave, please contact the claims team on claims@shepherdsfriendly.co.uk before filling out this form.
- Please do not give false, fraudulent or incomplete information.
- Please do not provide illegible documentation or difficult to read answers. Doing this will cause delay in the assessment of your claim.
In order to complete this application you will need the following:
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- A copy of your passport or driving licence.
- After the 7th day of your incapacity you will need medical evidence and we will require you to supply us with a Med3 certificate from your GP. You will be able to upload this at the end of the form submission.
- If you are self-employed, you will need your:
– Professional accounts
– Self-assessment tax submissions for the last 3 years - If you are a Director of a Limited Company, we will need your:
– Proof of salary paid in the 12 months preceding claim, along with Tax and National Insurance payments
– Proof of any dividend income that you have been paid for the 12 month period documented in the most recent Corporation Tax Return for the Limited Company or your most recent Self Assessment Tax Return, provided that the dividends are consistent with the current trading position of the company - If you are employed, you will need your:
– Last two months payslips
– Most recent P60
– Loss of income slip
If you don’t have all of this available, please submit your claim to begin the process. If needed we can collect any extra information we need later on.
It is important you submit your claim as soon as you can, as late notifications can lead to claim limitations, or in some circumstances the claim being declined.
How we process your claim:
We always endevour to process income protection claims as quickly as possible. The time it takes us to process a claim depends on whether we have all the required information.
It is important that you complete the above steps and provide all the information required as soon as you can. This will allow us to review the claim as quickly as possible. Failure to do so can lead to claim limitations, or in some circumstances the claim being declined.
Please note, as part of the claim process, we may require your medical records and our claims handler will contact your doctor for further information. When all the information has been received, we will be in touch to confirm the outcome of your claim.
