extended opening hours

This September we are delighted to announce the launch of longer opening hours for our Member Services team.

We are there to help our members, and longer hours mean our members will now have more flexibility in contacting us at a time more convenient for them.

During the summer we trialled longer opening hours. This trial was a resounding success, indicated by the positive feedback we received from our members.

We were pleased to be able to help members, who could contact us outside the usual office hours, at a time that was better suited for them and promised that we would look at permanently extending our opening hours.

As of 16 September 2019, we are delighted to announce that our Member Service team is now available Monday to Thursday 8am – 7pm and Friday 8am – 4pm.

Sam Chivers, Operations Director, said:

“As a modern mutual, we always keep our members at the heart of the decisions we make and are constantly looking for ways to enhance the service we provide them to meet their changing needs. Following the successful trial over the summer, we are really pleased to announce that we have now extended our opening hours on a permanent basis, providing our members more flexibility with when they can contact us.”

If you’d like to get in touch with us, there are various other ways for you to speak us too; you can email us at [email protected], you can send us a message on Facebook or Twitter, or you can even reach out by post. We look forward to hearing from you!