Cover customer care winners

COVER Customer Care Awards 2020: Celebrations for Shepherds Friendly

15th July 2020

The Shepherds Friendly team is celebrating; we’ve won an award from the respected COVER Customer Care Awards 2020! We’re thrilled to announce that we were revealed as the winners of the Customer Service Above and Beyond category at the virtual ceremony.

These industry-wide awards aim to “celebrate the best examples of excellent customer service shown by providers operating within life, protection and health insurance”. We were in good company; other winners included the likes of Royal London, AIG Life UK and Zurich.

Members of staff from various teams within the business, including Business Development, Claims, Underwriting and Marketing, attended the online event. Plenty of others were in attendance – many in their best gala outfits!

Chief Sales Officer, Antony Uttley said: “The team enjoyed attending their first ever online awards ceremony and it was made even better thanks to a win. We were thrilled just to be nominated as part of such prestigious awards that are so prominent in the finance industry. But, we’re over the moon to have won in such a competitive category and to be recognised for something that we pride ourselves on, our customer service.

“The service we provide to our members and intermediaries is always at the top of our priority list. We listen, work hard and continuously adapt to make our service the best it can be. So, this award is a very special one for Shepherds Friendly.”

During the ceremony, the Customer Service Above and Beyond Award was described as being ‘highly contested’, so we were thrilled to hear our name being called. It was explained that we impressed the judges with our “results, well defined strategy and implementation plan”, alongside positive feedback from members and intermediaries.

In total, we were shortlisted in four categories, which is a huge achievement given the formidable competition. We’re extremely pleased with a win in a category that focuses on an aspect of business which is so close to the Society’s heart.